| PLAN | PHONE | WEBSITE/EMAIL | |
| Medical Plan (Pre-65)-- Quantum |
1-888-981-8488 | ThriventHealthNavigator.com | |
| Surest Co-pay Plan (Pre-65) |
1-866-683-6440 | To learn more – join.surest.com (access code: Thrivent2024) Members – benefits.surest.com | |
| Pharmacy-- Express Scripts |
1-866-834-0454 | http://www.express-scripts.com/ | |
| Medicare Plans (Post 65) Mercer Marketplace 365+ Retiree |
1-855-255-9095 | Legacy AAL Corporate & Field - https://retiree.mercermarketplace.com/thrivent.html LB Home Office, IPA, CAP - https://retiree.mercermarketplace.com/thriventaccess.html |
|
| Retiree Medical Thrivent Retiree Service Center (Mercer) |
1-855-255-9095 | retiree.service@mercer.com | |
| COBRA-- WEX |
1-866-451-3399 (phone) | P.O. Box 869 Fargo, ND 58107-0869 |
|
| Retirement: 401k & CAP Plans-- Empower Mon. to Fri. 7 a.m. to 9 p.m. CT Saturday 8 a.m. to 4:30 p.m. CT |
1-888-474-8354 | mythriventretirement.com | |
| Retirement: Pension Plan-- Retirement Focus |
1-833-516-7363 | retirementfocus.com | |
| Teladoc | 1-800-TELADOC (835-2362) |
teladoc.com | |
| Doctor on Demand (Surest) | Download the app | doctorondemand.com | |
| OTHER HR RELATED QUESTIONS | |||
| Thrivent HR HelpLine Mon. to Fri. 8 a.m. to 4 p.m. CT |
1-612-844-6414 or toll free 1-800-847-4836, say the word "Directory" and enter ext. 6414 when prompted. |
human.resources@thrivent.com | |